Automatic transcription for every call — with speaker identification, keyword search, and instant CRM sync. Stop taking notes and start focusing on the conversation.
What your team loses when conversations aren't captured automatically.
Agents can't listen and write at the same time. Key details — commitments, objections, follow-ups — get missed or misremembered.
When a customer references something from a previous call, there's no way to quickly find what was said — leading to repeated conversations and broken trust.
Writing up call notes, updating CRM records, and drafting follow-up emails adds hours of admin to every rep's week.
Accurate, searchable transcripts delivered automatically after every call.
Every call transcribed in real time with up to 95% accuracy. Transcripts are ready within seconds of the call ending.
Transcripts clearly identify who said what — agent and customer speech separated and labelled throughout.
Search your entire transcript library by keyword, phrase, or speaker. Find any moment across thousands of calls in seconds.
AI-generated summaries with key topics, action items, and sentiment — pushed to your CRM automatically after each call.
Transcripts and summaries sync automatically to Salesforce, HubSpot, Pipedrive, and other connected CRMs — no copy-pasting.
Manual note-taking during calls costs sales and support teams between fifteen and twenty percent of their productive time — and the notes are often incomplete, because divided attention during a conversation means something is always missed. Beyond the time cost, handwritten or typed notes introduce subjectivity: what one agent records as a customer objection, another records as a feature request, making CRM data unreliable for forecasting or product decisions. Automatic transcription removes the cognitive load entirely, letting agents focus on the conversation rather than the record of it.
Talkwisely's transcription engine achieves a word error rate below five percent across UK, US, Australian, and South Asian English accents — including industry-specific vocabulary in financial services, healthcare, and legal sectors. Speaker diarization separates agent and customer voices automatically, with timestamps on every utterance. The resulting transcript is searchable by keyword, phrase, sentiment marker, or speaker within seconds of the call ending. Integration with CRM platforms means the transcript, summary, and action items attach to the correct contact record without any manual step.
The downstream effects of a searchable call library reach beyond individual agent productivity. Compliance teams can review calls for specific phrases — required disclosures, prohibited statements, fair-dealing language — without listening to recordings in real time. Product teams can search for competitor mentions or feature requests across hundreds of calls in minutes. Sales managers can identify exactly which objection-handling phrases correlate with closed deals and codify them as training materials. The transcript is the foundation that makes every other AI feature — sentiment analysis, coaching scores, automated summaries — accurate and actionable.
<5%
word error rate across major English accents, including industry-specific terminology
80%
reduction in post-call note-taking time reported by Talkwisely customers after deployment
100%
of calls transcribed automatically — the full library is searchable from day one
Reported outcomes from businesses using Talkwisely transcription.
Less Manual Note-taking
Faster Onboarding
Faster Call Reviews
Transcription Accuracy
Everything you need to know about call transcription.
Talkwisely is built for teams across every sector.
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