Built for e-commerce teams — WhatsApp + call support in one inbox, automatic order-linked call logging, and the visibility your team needs to resolve issues fast and keep customers coming back.
The communication gaps that turn one-time buyers into churned customers.
Customers reach out via WhatsApp, phone, and email. Support agents switch between apps all day, losing context and wasting time.
Without order history linked to the call, agents spend the first few minutes of every support call asking for details the customer already provided.
Most e-commerce teams never proactively follow up after delivery. That's the easiest moment to drive a repeat order — and it's being missed.
One platform for every customer conversation — before, during, and after the order.
Handle WhatsApp messages and inbound calls from a single screen — with full order context visible to every agent.
Every call automatically linked to the relevant order and customer record — agents see full context before they pick up.
Send dispatch confirmations, delivery updates, and post-purchase follow-ups via WhatsApp — automatically triggered by order status.
Route inbound calls to available agents, set queue messages, and handle peak periods without dropping calls.
Track call volumes, resolution times, first-call resolution rates, and agent performance — updated in real time.
Reported outcomes from online retailers using Talkwisely.
Faster Issue Resolution
More Repeat Purchases
Higher CSAT Score
Calls Auto-Logged
What e-commerce teams ask before switching.
Start your free trial today — no credit card required.