Handle WhatsApp Business messages and phone calls from a single platform — with automatic logging, CRM sync, and team assignment. Meet customers where they already are.
What breaks when your team uses personal WhatsApp for business.
When staff use personal WhatsApp, managers can't see conversations, measure response times, or step in when something goes wrong.
When a rep leaves, they take the customer WhatsApp history with them. The business loses the relationship and the context.
Calls on one platform, WhatsApp on another, emails somewhere else. Teams waste time switching apps and lose context between channels.
A shared inbox for WhatsApp and calls — with the controls and visibility your business needs.
All WhatsApp messages land in a shared inbox. Assign conversations to agents, add internal notes, and track every thread.
Switch between WhatsApp and phone calls without leaving the platform. Full conversation history across both channels in one timeline.
Send order confirmations, appointment reminders, delivery updates, and follow-ups via WhatsApp — triggered automatically by your workflows.
Every WhatsApp conversation logged automatically against the contact record — alongside calls, emails, and notes.
Track average response times, message volumes, resolution rates, and agent activity across WhatsApp — in real time.
WhatsApp has more than two billion active users globally, and message open rates on the platform consistently reach ninety-eight percent — compared to twenty percent for email. In markets across the Middle East, South Asia, Latin America, and increasingly the UK and Europe, it has become the default channel for personal communication and is rapidly becoming the expected channel for business communication as well. Customers who reach out via WhatsApp expect responses within minutes, not hours, and businesses that meet that expectation see higher satisfaction scores and lower churn than those who route WhatsApp enquiries into email queues or treat them as lower priority than voice calls.
Talkwisely's WhatsApp Business integration brings the channel into the same unified inbox as voice calls, so agents handle all customer communication from one interface without switching between apps. Inbound WhatsApp messages are routed and assigned using the same logic as inbound calls — by skill, availability, or account ownership. Every conversation is logged to the CRM record automatically. Outbound messages can be triggered manually by agents or automatically by workflow — for example, sending a delivery confirmation or appointment reminder via WhatsApp immediately after a call ends. The business number, not the agent's personal device, is the sender for every message, ensuring brand consistency and compliance.
The commercial case for WhatsApp as a sales and support channel is strongest in high-consideration purchases where customers research before deciding. Buyers who can ask a quick question via WhatsApp and receive a substantive reply within minutes are significantly more likely to convert than those who must send an email and wait a day. Support teams that offer WhatsApp as a resolution channel report thirty percent fewer inbound phone calls on routine enquiries — freeing voice capacity for complex issues where a conversation genuinely adds value. Adding WhatsApp to the communication stack is not about replacing phone calls; it is about meeting customers on the channel where they are most likely to engage.
98%
WhatsApp message open rate — versus 20% for email and 45% for SMS
2B+
active WhatsApp users worldwide, making it the largest messaging platform on the planet
30%
reduction in inbound voice calls for routine enquiries when WhatsApp support is offered
Reported outcomes from businesses using Talkwisely WhatsApp integration.
Faster Response Times
Message Open Rate
Higher Customer Satisfaction
More Repeat Business
Common questions about Talkwisely WhatsApp Business integration.
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