Private Wealth Advisory Firm
A boutique wealth management and financial advisory firm serving over 3,000 high-net-worth clients across the UK. Strict MiFID II regulations require every client interaction to be recorded, reviewable, and stored with full audit trails — a standard their legacy system couldn't reliably meet.
What they faced before Talkwisely
Manual recording procedures left a 12% gap in call capture. Each unrecorded client interaction was a potential MiFID II violation carrying fines of up to 5% of annual turnover.
The QA team could only manually review 4% of calls per week. Compliance issues and poor advisor behaviours went undetected for weeks — or permanently.
Management had no data on conversation quality, client sentiment, or advisor technique. Performance reviews relied on subjective feedback and lagging indicators.
Their legacy PBX required a dedicated IT contractor for maintenance and couldn't support the growing remote advisor workforce without additional hardware investment.
How we helped them achieve their goals
Every inbound and outbound call is recorded automatically in Talkwisely — no advisor action required. Recordings are encrypted, timestamped, and stored with full audit trails meeting MiFID II standards.
Every recorded call is automatically transcribed to searchable text. The compliance team can find, review, and export any conversation in seconds — not hours.
Talkwisely's Intelligence Module reads every transcript for client sentiment, frustration signals, and unresolved issues — flagging calls that need review without manual listening.
Managers receive automatically surfaced coachable moments from real conversations — specific call timestamps where advisors missed a cue, used risky language, or handled an objection poorly.
Features Used
Measurable outcomes that speak for themselves
Recording Compliance Rate
Calls AI-Reviewed
Drop in Compliance Incidents
Faster Advisor Coaching
“Going from 4% manual review to 100% AI coverage wasn't incremental improvement — it was a complete transformation of how we think about compliance and quality. Our QA team now focuses on coaching, not listening to recordings. We haven't had a reportable compliance incident since implementing Talkwisely.”
James H.
Head of Compliance, Wealth Management Firm
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