B2B SaaS Company
A fast-growing B2B SaaS company building workflow automation tools for operations teams. With a 20-person inside sales team closing deals primarily over the phone, call quality directly impacted their growth — but they had no visibility into what was and wasn't working.
What they faced before Talkwisely
Reps had no recording or analysis of their calls. When deals went cold, managers couldn't identify whether it was a product fit issue or a call quality issue.
Three reps consistently outperformed the rest, but their techniques weren't documented or shared. New hires had no model to learn from beyond written playbooks.
Reps spent 15–20 minutes after each call updating the CRM manually. Data quality was inconsistent, and follow-up tasks were often forgotten.
New sales hires took an average of 4 months to reach quota. The only training tool was role-play and shadowing — there were no real call examples to learn from.
How we helped them achieve their goals
Talkwisely analyses every sales call — talk time ratios, objection frequency, pricing discussion moments, and follow-up commitment rates — surfaced on a team dashboard.
Real-time sentiment scoring identifies when prospects are disengaging, interested, or raising objections — so managers can coach on exactly those moments in reviews.
Talkwisely automatically surfaces timestamped coaching moments from real calls — showing exactly where top performers handle objections differently and where new reps struggle.
Call recordings, transcripts, duration, and outcome data push automatically into the CRM via Talkwisely's REST API. Reps focus on the next call, not admin.
Features Used
Measurable outcomes that speak for themselves
Higher Deal Close Rate
Faster New Rep Ramp
Sales Calls Auto-Analysed
CRM Auto-Populated
“We always suspected our top three reps were doing something differently on calls — Talkwisely showed us exactly what. Their objection-handling patterns are now in every new hire's onboarding. Our close rate improvement didn't come from hiring differently, it came from coaching smarter.”
Sarah K.
VP of Sales, SaaS Company
An 8-clinic healthcare provider eliminated phone chaos with Talkwisely's intelligent IVR, call queues, and automatic missed-call SMS — slashing hold times and recovering lost patient appointments.
A boutique UK wealth advisory firm moved from an 88% recording rate and 4% manual QA coverage to 100% automated compliance and AI-reviewed call scoring — without adding a single QA hire.
A leading Australian sporting goods retailer replaced a fragmented store-by-store phone setup with Talkwisely's centralised call queues and real-time dashboards — handling seasonal surges and cutting abandonment by 68%.