Premium Property Agency
A premium Sydney real estate agency with 180 agents handling residential and commercial sales. In luxury property, a missed call is a missed commission — and with agents constantly on viewings, too many calls were going unanswered.
What they faced before Talkwisely
Agents were constantly on property viewings, meaning nearly 4 in 10 inbound calls rang out entirely. Each unanswered call in the luxury market was potentially a six-figure commission gone.
Agents used their own mobile numbers with no call recording, no CRM sync, and no way to transfer a lead if they were unavailable. When an agent left, they took their call history with them.
The team had no idea which property listings or marketing channels were generating phone enquiries. Marketing spend decisions were made without data.
Missed calls were only discovered when a lead called back — or not at all. There was no system to notify agents, no automated response, and no callback workflow.
How we helped them achieve their goals
Talkwisely routes each inbound call to the agent assigned to that property. If unavailable, it cascades to teammates in the same area before going to a shared queue.
Any unanswered call automatically sends a personalised SMS to the prospect within 60 seconds — acknowledging their enquiry and providing the agent's callback details.
Every agent call is recorded and transcribed automatically. Managers can review key conversations, and agents have a full record of what was discussed with each lead.
Talkwisely pushes call data — duration, recording link, transcript — directly into their property CRM via webhooks. Agents open any lead and see the full call history.
Features Used
Measurable outcomes that speak for themselves
Call Answer Rate (was 62%)
Lead Conversion Rate
Pipeline from Recovered Leads
Missed-Call SMS Response
“We were losing leads we didn't even know we had. Talkwisely showed us that 38% of our calls weren't being answered — and the missed-call SMS alone recovered clients who told us they'd already given up and called a competitor.”
David N.
Principal, Property Agency
An 8-clinic healthcare provider eliminated phone chaos with Talkwisely's intelligent IVR, call queues, and automatic missed-call SMS — slashing hold times and recovering lost patient appointments.
A boutique UK wealth advisory firm moved from an 88% recording rate and 4% manual QA coverage to 100% automated compliance and AI-reviewed call scoring — without adding a single QA hire.
A fast-growing SaaS company used Talkwisely's AI call analytics and agent coaching insights to replicate top-performer behaviour across their entire sales team — cutting rep ramp time in half.